TERMS & CONDITIONS

Terms and Conditions

Your reservation is guaranteed until 5:00 pm (PST) on the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. We will charge your credit card within 3 days after we have confirmed your reservation. The hotel has the right to cancel your reservation if we do not receive the PRE-PAYMENT DEPOSIT. We will send you a cancellation confirmation via email immediately after cancelling your booking. 

Standard Booking Price
The standard booking price includes the following: -All taxes-Utilities (water, gas and electricity) -Internet and Cable TV usage -Towels, bed linen and hairdryer - All room amenities and facilities as mentioned on our website pages and in our correspondence. 

Important
When you make a reservation you are booking an room type (not a specific room). Each room type includes similar room of similar size and equipment, however, interior design can be different. 

Reservations can only be taken and confirmed by making an advance payment of 25% or 100% of the full rental amount. This can be paid using debit and credit cards, bank transfer and PayPal (online). 

We will process your booking within 24 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from Indian Lodge

Check-in at 3:00 pm (PST)

You can check-in any time from 3PM by local time. An email will be set 24 hours prior to check-in with arrival instructions. Room keys are available for you at 201 N Main St. unless other arrangements have been made for a late check in. PLEASE NOTE that Indian Lodge main entrance mapping is 201 N Main St! Arrangements for checking-out will be emailed to you the morning of your departure.

The balance of the full room rental amount is payable the day of check-in. PLEASE NOTE that check-in cannot be completed and access codes will not work until full payment and security deposit pre-authorization for the room has been received and approved.

A room key is provided at check-in time after the full rental amount has been settled. The cost of any keys needing replacement will be taken from the deposit. 

During the check-in process, our staff will provide you with any information which may be required during your stay such as the location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc. Always ask our staff for anything that would make your stay more enjoyable and convenient. 

Check-out at 11:00 am (PST)
You can check-out any time up until 11AM by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are. At check-out time please follow the instructions emailed to you and/or drop keys into the key drop located to the left of the front office door. 

Please note that a more detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room is occupied again. The security deposit should be released by your credit card issuing bank automatically in 3 workdays, but sometimes only in a 15-21 day period. The security deposit/pre-authorization is not held by Indian Lodge and we do NOT charge your credit card. 

Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the room. 

Extending Your Stay
After you have booked your stay with us, you can extend your stay(depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 12 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar apartment should this be necessary. 

Cancellation Policy for ”Standard rate” 
Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:
• If the guest cancels more than 30 days in advance, the total amount of the reservation will be refunded. 

• If the guest cancels less than 30 days in advance, the 25% prepayment is non-refundable. 
• If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
• In case of a “no-show”, the total price of the reservation will be charged and is non- refundable.
• There are only two ways in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: visitindianlodge@gmail.com or call (541) 432-2651 and speak directly to a representative of the Indian Lodge.
• All cancellations are confirmed via email immediately after the reservation has been cancelled. 

Cancellation Policy for“Non-refundable rate”
• The total price of the reservation will be charged right away after booking and is non-refundable. 

NON-SMOKING Policy
In our entire short-stay rooms smoking is not allowed. You agree to a 250 dollar fine if ANY evidence of smoking is found in the room or in any of the building areas such as window ledges, the breeze way, or the entrance area near to the reception. Please note that we comply with the local health and safety guidelines and recommendations provided by the Oregon State Health Department on smoking in public places. 

Please Note
Immediate termination of the rental agreement is possible if: 

• More guests stay in the property than agreed.
• Excessive noise is made in the evening hours or at night.
• Sub-letting the property you have rented (or giving it to other people). The number of people residing in the room should be the same as confirmed in the booking. Accommodation for additional guests may be requested. A 10 dollar charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the room.
• Indian Lodge does not allow any pets in non pet friendly rooms. A 250 dollar fine will be claimed if pets are brought into non pet friendly rooms in the Indian Lodge facility.
• Rooms are located in a residential neighborhood in Joseph city centre. All our of guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 22:00 and 08:00. This rule is applied as per the Joseph Residential Buildings Law so any late and loud partying is not, permitted.
• Indian Lodge is not responsible for lost or forgotten personal things at the lodging premises.

Damages
During your stay, the room and all equipment and furniture should be treated with care and kept in order. Immediate notification to Indian Lodge staff will be expected of any damages or breakages in the room. You (The Guest) is financially responsible for any damage to the room that are above and beyond normal wear and tear. This includes losses caused by you (The Guest) or a third parties negligent actions and behavior. A summary check will be made of the room at check-out time. However, a more detailed review of the condition of the room and all equipment and facilities will be made soon after check-out and before another guest occupies the room. The guest is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or mail immediately. 

Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-in of any damages to, breakages in or issues with the room are expected. Indian Lodge can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. 

Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the room is in good order and the company does not have any claims.
The costs of damages or cleaning beyond what would be expected after responsible usage of the room will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.

Please remember
Rooms ARE fully NON-smoking! By checking-in, you agree to a 250 dollar fine if traces of smoking are found in the room.

Children
One child under 2 years old stays free of charge, please ask for children’s cots/cribs.

Pet Policy
You must receive approval from Indian Lodge Management Prior to check-in when bringing a pet. If you have not received approval before check-in, we can not guarantee a room will be available for you. Rooms for guests staying with pets undergo special cleaning procedures including the use of   specialty filtered vacuums to remove pet allergens in preparation for subsequent guests.   

The Patio King Rooms are the only Pet-Friendly rooms available. A fee of $250 will be charged to guests bringing pets into any other type of room. 

Currently one (1) well-behaved family canine pet is permitted unless they are prohibited by state law or ordinance. Service animals are always   welcome, when pet-friendly rooms are available.   

There is a non-refundable pet fee of $25 per night (Max 2 days) or $50 for those guests staying 3 nights or more. A $300 hold will be placed on guest credit card to cover any damages caused by pet. If no damage is done, all funds will be released back to guest.

Guests are responsible for immediate clean up after their pet while on the property and the surrounding areas.

Pets will not be left unattended on any portion of the property. 

Pets will not be not be left unattended in room, even if pet is crate trained.

Pet must be kept on a leash when in the hotel or no hotel property unless the pet is in the guest's room. Guests MUST be able to control their pet at all times. Any disturbances, such as barking, must be curtailed to ensure other guests are able to enjoy their stay. If management receives two (2) or more complaints regarding noise, you will be required to find alternative accommodations for your pet. 

Dogs exceeding the weight limit of 75 lbs and pets other than dogs may be accepted into the hotel at the general manager's discretion. Pet owners will be responsible for their canine companions and any damage they may cause. Additional restrictions may apply, and full hotel details are available upon request. Call ahead to discuss specific requirements with your hotel. 

Violating any of these policies may cause the immediate cancellation of your stay with no refund.